FLOYDCOUNTYGA.ORG
Floyd County Government Online

Mission Statement

The Floyd County E911 Communications Center will provide appropriate assistance for every call received.

The First Rule: No call shall go unanswered.

The Second Rule: No call for assistance shall ever be denied a response.

Main Operational Objective

The Floyd County E911 Communications Center Objective is not to determine which call should be answered, how it is to be answered, or when it is to be answered.

ALL calls are to be routed directly and immediately to the appropriate agency.

About the Emergency 911 Center

The Floyd County E911 Center began full operations August 17, 1988. The Center employs 28 full time Communication Officers and 3 Administrative/Support employees. The Center is manned 24 hours a day 365 days a year.

The Center processes both emergency and non-emergency calls from the citizens of Floyd County, call in alarms from alarm companies and administrative request calls. The Center also provides dispatch communications for the following Public Safety Agencies: Floyd County Police Department, Floyd County Sheriff’s Department, Rome Police Department, Rome Fire Department, Floyd Emergency Medical Service, Redmond Emergency Medical Services and Emergency Management.

For 2004 the E911 Center processed 236,794 calls.

General Information and Reminders

• E911 employees cannot give callers legal advice. If you do call 911 for legal advice, we will offer to send you a police officer, direct you to call the police station during business hours or to seek legal counsel from an attorney.
  
• If you dial 911 by mistake you should stay on the line to verify with dispatch that there is no problem. If you decide to hang up, a uniformed police officer will be dispatched to your location.
  
• Make sure your children know their address and phone number.
  
• Your house number should be clearly posted and visible from the street either day or night.
  
• Post your phone number, address and directions to your address by your family phones.
  
• If you are traveling, pay attention to your location and your surroundings. If you dial 911 while traveling, your call will be routed to the E911 center that is responsible for the county, parish or municipality that you are in.